Accessibility for passengers with disabilities
Assistance for passengers in wheelchairs and for the blind
Obtaining information on accessibility at stations and on trains

Israel Railways continues to improve accessibility in stations and on trains for those with disabilities, however there still may be some difficulties in accessibility. Before setting out to the train station, it is recommended to verify whether the planned course of travel is accessible to the disabled.

Passengers in wheelchairs and blind passengers are entitled to assistance when boarding and alighting and they are entitled to a reserved seat in an accessible coach. This assistance is available upon the conveyance of appropriate notification to the designated Call center, telephone 03-6117020 or to the General Information Center at *5770 - at least 12 hours prior to the desired scheduled journey.

In the event that you are a passenger who travels the same lines on a regular basis, there is no need to give notification before every journey. Please indicate this fact in your initial notification and we will be ready to assist you on all of your future journeys as well.

Boarding/Alighting with a Wheelchair:
The accessible stations are equipped with designated facilities for safely and conveniently assisting those boarding and alighting with wheelchairs. This facility is operated by a railway employee who has undergone the appropriate training.

Please note:
We will employ our utmost efforts to provide appropriate assistance - even in cases where prior notice has not been given – subject to the limitations of available facilities and manpower.

Information regarding station and train accessibility can be found at:

• The internet website.
• The schedule brochure.
• The National Information and Customer Service Call Center.

It is worthwhile to know:
The accessible stations and trains are designated with the International Symbol of Access (icon)  

The internet website:
Information regarding station accessibility is presented on the station page, on the page listing the stations and within the various steps of the journey planning process.
Information regarding train accessibility is presented in the course of the various steps of the journey planning process. 

The schedule brochure:
An accessible station is marked with the International Symbol of Access in between the name of the station in Hebrew and in English. A train that meets the accessibility standards is designated with the International Symbol of Access at the head of the page, above the train number.

The National Information and Customer Service Call Center:
At the Information and Customer Service Call Center *5770
You can obtain detailed information regarding station and train accessibility, to ensure that your planned course of travel is accessible and you can give early notification of a passenger traveling with a wheelchair and/or a blind passenger.