The Emergency Phone Center operate 24 hours a day including advanced observation, follow up and communication systems.

Through the Center warnings concerning obstacles and safety hazards are conveyed to the train conductors and traffic control in real time.

Please inform the Emergency Phone Center *2442 of any activity or gathering in the vicinity of or dangerously near the area of the railroad tracks. The Emergency Center will inform the railway drivers and, if necessary, it will send an authorized professional to the location (one of the railway employees or a police officer).

Please inform the Emergency Phone Center (*2442) of anything out of the ordinary in the vicinity of or dangerously near the railroad tracks such as an obstacle lying on the tracks or any suspicious activity.

The Safety Center is NOT an information center. For other subjects that are not related to safety, please contact us by phone through the Information Center and the Israel Railway's national Customer Service at *5770.

Any vehicle that is stuck on the tracks or in the vicinity of the railroad crossing.

People in the area of the railroad track or dangerously near the tracks.

Rocks, boulders, boards and so forth lying on the tracks.

A broken railroad barrier or one whose mechanism is not functioning properly: the barrier crossing gate, the bell or the stoplight.

The most important information is the location of the obstacle or the safety hazard. In the event that you are near the said railroad crossing, indicate the number of the crossing that appears on the sign. In the event that you are in a different location, along the railroad tracks, please indicate a prominent point of reference: a prominent town or settlement, junction, building, etc.

After reporting the location to the receptionist, describe the obstacle or safety hazard as clearly and explicitly as possible; this will enable the receptionist to take the most suitable and appropriate actions in handling the situation.