Concern for the safety and security of all train passengers is our top priority. We operate many teams that keep the trains, stations and tracks safe day and night.
The following is a list of important safety instructions and also an interactive safety game.

Safety instructions

      Ride the Train Safely

      Safety game - desktop version

      ברכבת נוסעים על בטוח

      Download the road-track safety game from the app store

      Download the road-track safety game from Apple Store

      Safety instructions at train stations with an overhead power grid

      • It is forbidden to come near or touch the overhead electrification wire. When staying at the platform, make sure that your possessions do not come close to or come into contact with the electric wire, as there is a risk of electrocution.
      • Entering the train station with flying items is forbidden. It is strictly forbidden to bring balloons of any kind or long objects into the train station for fear of contact with the wire, formation of a short circuit and risk of electrocution
      • It is forbidden to stand beyond the yellow line marked on the platform, the electric trains are quiet.
      • If you have detected damage to the overhead electrification infrastructure or noticed a broken wire or sparks, move at least 15 meters away from the source of the fault, warn people in the vicinity and immediately report to the emergency call center at *2442, or to one of the employees of the train station.

        Safety instructions along the railroad route

        Safety instructions in the vicinity of a railroad track with an overhead power grid

        • It is mandatory to obey the warning signs installed along the railroad route, on fences and/or on electricity poles and infrastructure.
        • It is forbidden to climb the electricity poles and come near or touch the overhead electrification infrastructure, as there is a risk of electrocution.
        • It is forbidden to walk on or near the railroad tracks, you must cross the tracks at the nearest regulated road-rail intersection.
        • It is forbidden to throw objects near a railway overhead electrification line or over a railway bridge.
        • Have you identified or noticed damage to the overhead electrification infrastructure, torn wire or sparks? Move away at least 15 meters, warn people in the vicinity and report the malfunction immediately to the emergency call center at *2442, or to the Israel Police.
        • Works by contractors and third parties near an electrified railroad track require coordination and advance approval from the authorized railway official!

        Being near the railroad tracks

        When you are near a railroad track, keep in mind that the train travels quietly and cannot be heard from a distance. Even if a horn is sounded, there may be another train approaching that has not sounded the horn. Trains may come from both directions. Even if one train has passed, another train may be approaching from the other direction. The train is closer and travels faster than you think, and it is difficult to estimate when it will pass.

        • Stay clear of the track area and keep a safe distance from the track area.
        • It is important to cross the tracks only at organized road-rail intersections intended for this purpose.
        • Do not throw stones and other objects onto the track area or at passing trains.
        • Avoid placing objects or obstacles on the track. Such an obstacle could be life-threatening.
        • Do not rely on your familiarity with the train schedule. The train schedule may change, and you never know when a train will pass.
        • Explain to your children the dangers that exist near railroad tracks and what are the safety rules that must be followed near the tracks.
        • Avoid playing or performing any other activity near the railroad track which may cause you to accidentally enter the track area. The railroad tracks and their surroundings are not a playground.
        • If an object accidentally lands on the track area, do not try to retrieve it yourself. Report this as quickly as possible to the emergency center at *2442 and follow the instructions that will be given to you by the center. Stay in a safe place nearby and, if possible, prevent bystanders from entering the track area in order to retrieve the object.

          Safety guidelines at road-rail intersections

          At road-rail intersections, both drivers and pedestrians crossing the tracks play an important role in maintaining their safety and the safety of the passengers of the train. At road-rail intersections, drive with extra caution and obey the inspector, road signs and traffic lights.

          Safety guidelines at road-rail intersections with an overhead power grid

          • When approaching a road-rail intersection, slow down and pay attention to the warning signs and the new road sign (height limit 4.8 meters) which is installed there.
          • Pay attention to the height of the antennas, crane, and contents loaded on your vehicle. Make sure that the total height does not exceed the maximum allowed height: 4.8 meters. Risk of damaging the electric wire and electrocution.
          • In an emergency situation where exceeding the permitted height limit led to a short-circuit between the cable and the vehicle, or a situation where the crane or load came into direct contact with the overhead voltage cable and got caught in it - stay in the driver's cab and report to the safety center at *2442 or to the Police. Opening the car door and coming down to the track area are forbidden - risk of electrocution and death!

          Crossing a road-rail intersection in a vehicle​

          • When approaching a road-track intersection in a vehicle, slow down your driving speed to one that allows for a quick stop and in accordance with the road sign installed in the area.
          • When the traffic lights flash and the bell sounds, stop before the marked white stop line, even if the barrier has not yet started to come down.
          • Wait until the barrier is fully raised, the bell has stopped ringing and the traffic light has stopped flashing. Sometimes the waiting time until the train passes may be longer and it is possible that shortly after one train passes, a second train will pass through the intersection.
          • When entering the intersection area, it must be cleared quickly and without delay.
          • If a queue of vehicles has accumulated that prevents the immediate clearing of the meeting area, you must wait at the stop line and avoid getting stuck on the tracks when the train comes.
          • You must report to the safety center *2442 anything that may pose a danger, specifying the intersection number, in accordance with the installed signage.

          Crossing a road-rail intersection on a two-wheeled vehicle

          • When the traffic lights flash and the bell sounds, stop immediately before the white stop line, even if the barrier has not yet started to come down.
          • When crossing the track, drive carefully and slowly, as the wheels may slip on the track’s metal stripes. It should be taken into account that sometimes the intersection area is not smooth and there are dents and potholes.
          • Wait until the traffic light stops flashing and the barrier is fully raised before entering the intersection area.

          Crossing a road-rail intersection as a pedestrian

          • When the traffic lights flash and the bell sounds, stop immediately before the white stop line, even if the barrier has not yet started to come down.
          • When the traffic light stops flashing, cross the tracks in the marked pedestrian lane, quickly and without delay. Concentrate on crossing and avoid distractions.
          • Pay special attention to passing cars when crossing the intersection. Drivers approaching the intersection are mainly focused on the barrier and on crossing the intersection.
          • Exercise discretion and do not cross a road-rail intersection if there is a concern that it would be necessary to stop in its area, due to a physical limitation, carrying luggage or any other reason.
          • While waiting for a train to cross, do not pass the barrier and do not enter the intersection area. Be patient, the barrier is for your safety.
          • Do not approach the mechanism that activates the barrier. The barrier goes up and down automatically and can damage anything that stands in its way.

            The emergency center *2442

            The emergency center - *2442 is part of the detection and warning system for dangers, obstacles and safety hazards in the area of the railroad track and at road-rail intersections. The center is responsible for locating and correcting failures, is staffed 24/7 and includes observation systems and technological surveillance and communication systems. Through the center, real-time alerts are sent to the drivers and the train's traffic control.
            Public vigilance is an essential part of the center’s activity. Any activity, gathering or suspicious activity in the area of the railroad track or in dangerous proximity to it must be reported to the emergency center at *2442. Adhering to the instructions during an emergency can save lives!

            Cases in which you should contact the emergency center at *2442

            • A vehicle is stuck on the track or in the road-rail intersection area.
            • People in the area of the track, or dangerously close to it.
            • Stones, rocks, planks or other objects placed on the track.
            • A railway barrier is broken, or one of its components is malfunctioning: the barrier arm, the bell or the traffic light.
            • Gathering or suspicious activity in the area of the track or near it, which constitutes an obstacle or a safety hazard.

            The safety center is not an information center. For information on any other topic, contact the customer service center - *5770.

            How to report to the emergency center *2442

            In an emergency, time is of the essence. Therefore, the most important information is the location of the obstacle or safety hazard. How to report?
            • If you are near a road-rail intersection, specify the intersection number that appears on the sign.
            • If you are somewhere else along the track, a prominent point of reference must be indicated: settlement, intersection, prominent building, etc.
            • In both cases, after you have provided the location, describe the obstacle or safety hazard to the operator precisely and clearly to ensure the most appropriate and effective handling of the case.