​​The Israel Railways call center is available to you at *5770 or 08-6831222

Call and follow the easy directions:

Subject

Extension no.

Response times

General information about travel by train, timetables, fares, etc.

Extension 1
Sun-Thu: 06:00 - 24:00

Fri and holiday eves – 06:00-15:00

Sat night and night after holidays – from 30 minutes after the end of the Sabbath or holiday until 00:00


Journey planning, help for passengers with disabilities

Extension 2

Sun-Thu: 06:00- 24:00

Fri and holiday eves – 06:00-15:00

Sat night and night after holidays – from 30 minutes after the end of the Sabbath or holiday until 00:00

Lost and found​

Extension 3

Sun-Thu: 08:00-17:00

Customer service – complaints and inquiries
​Extension 4
​Sun-Thu: 08:00-15:00
Customer service on WhatsApp
​052-3273570
Sun-Thu: 08:00-17:00



Reporting or questions regarding noise or odors emanating from freight trains, please contact us on: 04-8132539



More ways to contact us

Contact a representative by the online form
Chat with a representative on the Israel Railways Facebook page
Fax: 08-6261693

Address: 1 Yoseftal St., Lod, postal code 7136801, P.O. Box 757

Were you charged double for your train journey? You can pay here


Do you have a question?​ A repository of frequently asked questions​​