Implementation of the Freedom of Information Law

General Inquiries

The Freedom of Information Law stipulates that every Israeli citizen or resident has the right to receive information stored at a public authority (written, recorded, filmed, photographed or computerized) in connection with the activities of the authority, matters under its responsibility and in accordance with the provisions and regulations of the law.

You are entitled to obtain information in the possession of the Israel Railways (written, recorded, filmed, photographed or computerized) regarding the activities of Israel Railways, matters under its responsibility and in accordance with the provisions and regulations of the Freedom of Information Law, 5758 - 1998.

For an inquiry by means of an online form – Freedom of Information Inquiry Form

The fees involved in obtaining information pursuant to the law

Application Fee

The application fee for obtaining information will be an amount of 20 ILS.

The payment will be transferred after receiving confirmation of receipt of the application form at Israel Railways, together with the reference number.

The payment must be sent in an envelope, indicating the reference number, to the following address:

Shahar Weissman – Customer Service Manager, Responsible for Implementing the Freedom of Information Law.

Israel Railways Customer Service, 3, Darchei Moshe St., Lod, Zip Code 7130703

Handling Fee

A fee for locating the requested information, sorting it, examining the possibility of handing it over and preparing it for delivery and handling it (hereinafter – handling fee), will be an amount of NIS 30 per hour of work in locating the information, sorting or other processing of the application, starting from the 4th hour of work.

Production Fee

NIS 0.20 per photocopied page or computer output produced.

NIS 2.50 for a computer CD that was handed over.

Recorded, filmed or photographed information – according to the actual cost of producing the materials.

Undertaking to Pay the Fees

The person applying for receipt of the information (hereinafter – the applicant), will pay an application fee and will undertake to bear the handling fee and the production fee, up to an amount not exceeding 150 ILS
Should the person responsible for implementing the Freedom of Information Law have a reasonable basis to assume, upon submission of a request for information, or at any stage of the processing thereof, that the handling will be of a scope that requires the payment of a handling fee and a production fee in excess of NIS 150, the person responsible for implementing the Freedom of Information Law will notify the applicant of the estimated amounts of the handling fee and the production fee and the person responsible for implementing the Freedom of Information Law is entitled to require the applicant to deposit the estimated amount or part thereof, or to provide guarantees to secure payment of the amount in full.
If the person responsible for implementing the Freedom of Information Law notifies the applicant as stated in section 2, the person responsible for implementing the Freedom of Information Law will not continue to process the application until the applicant notifies his consent to bear the estimated cost, and has deposited the amounts or produced the guarantees, as required.

For the Freedom of Information Law file

For the Freedom of Information Regulations file

Information that Requires a Fee

You can clarify, prior to making payment, whether the inquiry will be charged a fee, at the Israel Railways Customer Service Center on Tel: *5770.

The service representatives at the Center will check and update whether the information is included under the Freedom of Information Law, whether it can be provided or whether it is included under information that is prohibited from publication or non-disclosure to the public and whether a fee will be charged.

The Handling Process

Prior to submitting the application, the following actions are recommended:

Clarify whether the matter is in the area of responsibility of Israel Railways.
Clarify whether the matter has been published in the past or is already available to the public.

For Your Information:

When the application contains several topics, a separate form must be filled out for each topic (one application fee).

Sending the request both by snail mail and by fax may cause unnecessary delay in processing the request. Please send the request through one channel only.

What is the Procedure after the Application is Received?

Dispatch of confirmation of receipt of the application + the application number.
Opening an application handling process.
Gathering the requested information.
Preparation and organization of the information for the applicant.
Dispatch of a voucher for the payment of the handling fee and producing the information for the applicant.
Upon receipt of a payment confirmation (sending the voucher paid by fax / snail mail) – the requested information is dispatched to the applicant.