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​​Based on the understanding of the importance of accessibility—as a tool for promoting equality among all passengers and as a further step in our continuous goal of improving passenger service—the management of Israel Railways has decided on leniency and permitting the use of electric scooters in railway stations by disabled persons, subject to the following rules:    

Prior arrangement

As a rule, we recommend always arranging your trip ahead of time so that we can prepare to receive you at the station and supply the best possible service for assisting you in arriving to your destination safely and on time.

For your convenience, you may arrange a trip in one of two ways:​​

Via an online form – Arranging a trip for a disable person

Via the call center – dial *5770.

Measurements of electric scooter

Bringing electric scooters to railway stations will be limited to appropriately sized models that can be lifted with the hoist installed at railway stations.  Maximum measurement: 120 * 70 cm.

Eligibility for persons with limited mobility only

A person using an electric scooter due to disability will present his/her official disability card to an Israel Railways employee – as a condition for entering a railway station with an electric scooter.

Definition of an electric scooter

For the purposes of the above rules, an 'electric scooter' is defined as an electrically motorized vehicle steered with a handlebar or stick whose maximum speed of travel does not exceed 12 km per hour and which is meant for a single driver only.