Passengers requiring an escort are entitled to an escort and assistance in entering the coach.What does the Service Include?
The service does not include:
For Your Safety:
During the time maintenance and infrastructure work is being carried out at a train station, railway tracks and train stations may be closed and accessibility at these stations may be affected. If alternative shuttle services for passengers are activated, using a system of buses / shuttles, then accessible shuttles will be operated using accessible taxis, designed for disabled passengers who require it.
To arrange an accessible trip, please contact the stewards at the stations or at the Information and Customer Service Center (*5770 - extension 2).Please note: The accessible shuttle service is not a private taxi service, but a shuttle service, which travels along the same route as the general shuttle service.Accessible shuttle services will only be activated when shuttle services for all passengers on the train are activated.
Yes, all train stations are accessible. Each station has at least one accessible toilet cubicle.
Yes, there is a wheelchair for the use of passengers at all train stations, if necessary. For further details, please contact the station staff during business hours.
A queue exemption certificate does not grant a queue exemption at train stations, but we will try to help shorten the waiting time.