Contact and public inquiries
You can contact the service center hotline, *5770, with any questions or problems, even during the trip, during the center’s hours of business: Sunday to Thursday, between: 06:00 - 24:00, on Fridays between 06:00 - 15:00 and on Saturdays evenings and the evening after public holidays, from half an hour after the end of Shabbat / public holiday until 24:00.
Israel Railways Facebook page - online on Sunday to Thursday, from: 07:30 - 19:00 and on Fridays from: 07:30 - 13:00.
Israel Railways will respond to special requests within 7 business days.