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Israel Railways Ltd. accessibility arrangements

Israel Railways makes a strong effort and invests heavily to provide equal, respectable, accessible, and professional service to all its customers. Pursuant to the Equal Rights for People with Disabilities Law, 5758-1998, and the regulations derived by virtue therefrom, considerable effort and resources are invested in making the required adjustments so that a disabled person can equally and independently receive the services provided to all customers.

Building access arrangements

Stations and trains are fully accessible, but incidents may sometime affect this access. 
  • How can you verify that your journey is fully accessible? Call our customer service center at *5770.
  • Do you need help of the station crew to board or disembark from a train? To guarantee you optimal service, pursuant to the Equal Rights of People with Disabilities Regulations, please coordinate your journey with us in advance by the online coordination form or calling our customer service center at *5770. We will make every effort to provide you optimal service, even if you did not coordinate in advance.
  • You are requested to coordinate your journey at least two hours in advance in the following cases:
    • Between 20:00 and 06:00 the following morning
    • Travel on Saturday night
    • If the journey by a group of passengers (two or more) in wheelchairs

Accessible customer service
  • Accessible service employee training – training is carried out to learn about accessibility, create employee awareness, and provide practical tools for providing accessible service.
  • Accessible call center – an accessible call response in clear speech with no background music
  • Additional contact means – there are a number of additional means to contact us:

Website accessibility

An accessible website is a site that enables people with disabilities and the elderly to use at the efficiency and ease of all users. A 2003 study by Microsoft found that 20-25% of the population has difficulty using the internet, and may benefit from more accessible websites.

Israel Railways believes in and works for people with different disabilities and people who use technological aids to have equal opportunities on the internet.

Information about the website accessibility

  • This website conforms to the requirements of the Equal Rights for People with Disabilities (Service Accessibility Adjustments) Regulations, 5773-2013.
  • The accessibility adjustments were executed per the recommendations of Israeli Standard SI 5568 – AA-level website content accessibility, and the international Web Content Accessibility Guidelines (WCAG) 2.0 
  • The tests were examined at the highest conformity for a Chrome browser.
  • The website provides a semantic structure for accepted print aid and support technologies to operate a keyboard by using the arrows, Enter, and Esc keys to exit menus and windows.
  • It is adjusted to the displays of common browsers and mobile phone use.
  • To obtain an optimal use experience of screen reading software, we recommend using the latest NVDA software.
  • Documents and video clips uploaded to the site before October 2017 may not be fully accessible. If you encounter such a document or video clip, you may contact the company accessibility coordinator and will make sure that the information will be accessible to you.
  • Provision of information in an accessible format – the company makes available to its customers options for obtaining information in accessible formats. The information is provided free of charge and is intended for people with disabilities. Contact the company accessibility coordinator for questions and information about accessibility.
  •  A2Z Internet Accessibility and Digital Marketing carried out the accessibility testing and consulting.

How to make requests and proposals for improvement about accessibility

Please note that we are continuing our efforts to improve the company's accessibility as part of our commitment to enable the entire population, including people with disabilities, to receive the most accessible service.
If you have an accessibility problem or malfunction, we will be happy for your to notify us and we will make every effort to find a suitable solution for you and to fix the malfunction as soon as possible.

Publication of the Accessibility Declaration
Name: Avihu Yizhari
Email: [email protected]

Publication of the Accessibility Declaration


The Accessibility Declaration was updated on September 2nd, 2020