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Inquiries by External Entities


Inquiries for the coordination of infrastructure on the premises of Israel Railways, or in close proximity to Israel Railways premises, will be effected by the developer applying through the National Infrastructure Coordination System, and in accordance with the following guidelines:

  • Inquiries regarding the laying of infrastructure below / above or parallel to the railway tracks, or the initiated handling of existing infrastructure below / above or parallel to the railway tracks, including statutory inquiries regarding the laying of gas infrastructure – Ms. Oria Saar should be contacted using the infrastructure coordination system only.
    The referral should include:
    • A cover letter issued by the developer with a description of the location and the nature of the work.
    • Plans of the project in accordance with the Israel Railways instructions in DWG and PDF format.

  • Inquiries regarding statutory and building permits will be directed to Ms. Maya Shalgi through the infrastructure coordination system.
    The referral should include:
    • A cover letter issued by the developer with a description of the location and the nature of the work.
    • Plans of the project in accordance with the Israel Railways instructions in DWG and PDF format

Following are the details of the Inquiries Hotline system regarding the opening / management of inquiries in the system:
Support center: [email protected]
The hotline service is available on WhatsApp on: (03) 376-5765.

If necessary and depending on the type of referral, you can contact:

Oria Saar by telephone: (04) 856-4383 / Mobile: (050) 618-7602 / Email: [email protected]
Ms. Maya Shalgi by telephone on: (04) 8564253  / Mobile: (050) 618-7673 / Email: [email protected]

For the attention of applicants, Israel Railways guidelines for planning can be found here.