The purchase of passenger tickets is subject to conditions contained in the Code of Regulations. Please read the Code carefully and thoroughly since use of this website (including online purchases) attests to the user's/purchaser's agreement to conditions contained therein.
NOTE: We have employed the masculine gender in this Code of Regulations for purposes of convenience only. Naturally we refer to both males and females alike.
Israel Railways at its sole discretion reserves the right to alter provisions of this Code of Regulations including conditions for use of the website, the website's structure, content, and appearance as well as the scope and availability of the services it offers or any other website aspect without issuing prior notification. Such changes, if any, will come into force on the day they are published, unless otherwise determined by Israel Railways.
In these regulations, with regard to the following terms, the interpretation printed alongside them, shall have the following meaning:
"User" - a person who purchases a train ticket, through this site, for use solely with a Rav-Kav card.
"Travel ticket "- a ticket offered for sale through the site that enables travel by train from a departure station to a destination station or within a defined geographical area that includes a number of train stations. Train tickets are not for a specific passenger train. Since the official passenger train time table can be altered intentionally or unexpectedly, the purchaser must verify in advance through the official site or app (and at the Israel Railways customer service center) the updated schedule of the train they intend to use.
"Reserved space service" and "Top-Up": as defined in the Railways Regulations (Travel Fees), 5765-2004 (hereafter: "Additional Services").
"Transaction" - Purchase of a travel ticket and / or accompanying service by credit card through the site.
"Payment Page" - the page on the site where the user's credit card and personal details must be provided in full as a condition for completing a transaction.
Executing transactions and payments
Prices posed on the website are in New Israeli Shekels and include VAT as required by law. Israel Railways is entitled to change, at any time, all prices posed on the website without the need to issue prior notification. Accordingly, users forgo all claims and/or demands against the company and/or its representatives in this regard.
Executing a transaction on the website shall be done by providing the user's personal details (hereinafter: "Identification Details") as required on the Payment page as well as details of a valid credit card honored by Israel Railways in its normal course of operations. The credit card will be charged for the transaction (in one payment) immediately upon the conclusion of the online purchasing process. Completion of the purchase is conditional on the user's details being fully received and recorded on the website. It is understood that malfunctions and disruptions in recording the purchase may occur for different reasons; accordingly, the user declares that he is aware of the possibility of such malfunctions, without detracting from his right to cancel the transaction in the event of failure in completing the purchasing process. In the event the purchaser receives a notification during and/or after placing the order—concerning erroneous content in the order details and/or a malfunction occurring in the system while recording the purchase, and/or if the purchaser has not received email confirmation of the completed purchase—he must contact the Israel Railways customer service call center at *5770 during business hours and ascertain the progress of the purchase. Entering Identification Details that do not belong to the user and/or that by law are not allowed to be used in identifying a third party is absolutely prohibited by law.
Payments and supply of tickets
In return for receiving the fare specified on the site, IsraelRail will provide the user with a travel card that they have purchased for collection by the user. Collection will be facilitated by loading the Rav Kav card, details of which were entered during the purchase process, into a station's cash registers, a ticket sales machine or pre-validation machines.
If the user fails to collect their travel card, apart from Flexible 30 or Flexible cards 7 cards, within 14 days of purchase, the transaction will be canceled and the user's credit card will be credited accordingly.
In the event that a Flexible 30 or Flexible 7 travel card was purchased, ticket validity will take effect on the date the user entered on the site and at the time of purchase (hereafter: "the period of use"). Issuing of Flexible tickets will be possible, at the latest, on the first day of the usage period. After this time, the transaction will be canceled and the user's credit card will be credited accordingly.
On a Rav Kav card, up to eight different types of travel tickets can be charged. Therefore, a condition for the actual delivery of a travel card purchased on the site is that the Rav Kav card is free to charge additional cards and that 14 days have not elapsed since the purchase date.
Purchasers of a "12 tickets" card, with an "adult" profile only, may also use their card for an additional passenger, other than the card holder. To facilitate this, go to the automatic machine or the cashier at the train station and select the option to print a paper card. The paper card will only be valid for use on the day of printing and the following day. For further details, contact the station manager.
Provision of reserved seating will be carried out immediately after the transaction process with a voucher being sent to the user's email address.
Cancelling a transaction
Travel services using public transportation were excluded from the dictates of the Consumer Protection (Cancellation of Transaction) Regulations, 5771-2010.
However, IsraelRail allows you to cancel a transaction at any time before the actual ticket is used for a train journey, except for a transaction involving the purchase of season tickets (such as Flexible 7 or Flexible) 30 and for which the period of use has come into force. For the purposes of a season ticket, the term "use" shall be deemed as the beginning of the period of use specified on the season ticket.
"Top Up" cards that have been used whether for train services or any or other transportation operator may not be refunded.
Cancellation of a Reserved Seat is not possible.
An automatic transaction may be canceled in those cases mentioned in the "Purchases and means of delivery" section of these regulations.
Confidentiality and privacy
Israel Railways takes all needed precautions to prevent the website from being infiltrated in order to preserve the confidentiality of users' personal details and prevent possible violations of their privacy. Nevertheless, one cannot totally eliminate the possibility of disruptions nor fully guarantee that confidentiality and privacy will always be preserved. Therefore, the user hereby declares that he understands this section and that he shall have no allegation and/or demand and/or claim against Israel Railways and/or a party on its behalf due to damage and/or malfunction and/or disruptions that bring about a possible violation of his privacy and the confidentiality of personal details he has sent.
Israel Railways undertakes to avoid, as much as possible, relaying a user's details to third parties—unless the user has given his authorization to do so or in order to supply a service to the user, or pursuant to a judicial order instructing Israel Railways to relay such details to another party, or in any case of conflict, dispute, or legal proceedings between the user and Israel Railways insofar as these shall occur.
Information of any type that appears on the website may not be copied, duplicated, sold, or translated. No commercial use shall be made of the list of products and their details appearing on the website and/or any other detail on the website without receiving prior and written permission from Israel Railways. Intellectual property pertaining to the website including copyrights applicable to the website's information, content, graphic design or any other detail therein are the exclusive property of Israel Railways to which the user has no legal right.
Use of the website
The user hereby undertakes to make use of the website in accordance with provisions and conditions of this Code of Regulations and shall not use the website for an illegal purpose and/or in order to defraud others and/or harm a person's privacy and/or violate any other rights – of a person and/or body and/or any other third party – and/or in order to harass and/or spread any viruses and/or perform any other action that is liable to cause damage to the website and/or its users and/or impact rights including copyright and/or sales and/or any other form of intellectual property.
Israel Railways takes maximum efforts to maintain the proper working order of the website and its activity. Nevertheless, Israel Railways cannot promise that the website's service shall be extended as required without any stoppages or malfunctions including malfunctions involving hardware, software or communication lines. Israel Railways shall not bear responsibility, whether direct or indirect, in the event of a technical problem and/or stoppages and/or malfunctions of the website and the services it extends and/or malfunctions and disruptions of the World Wide Web and/or various communication lines that enable internet access. Additionally, Israel Railways makes every effort to ensure that the website is secure for use and is free of any virus or malware and/or other form of spyware. Still, Israel Railways cannot guarantee that that the website shall be secure for use and free of malware and or spyware at all times. Israel Railways shall bear no responsibility, direct or indirect, in the event of security problems on the website and/or damage caused to the user as a result of a virus and/or spyware and/or other types of malware.
Typographical errors in information given on the website shall not legally oblige Israel Railways.
Israel Railways is not responsible for content accessed by links that appear on the website that lead to other websites. In addition, Israel Railways cannot guarantee that to a link will lead to an active website.
Israel Railways and/or a representative on its behalf shall not be responsible nor bear the cost of indirect damage and its results or other damage caused to a user or a third party as a result of using the website and/or in information contained therein and/or the services it extends—irrespective of the cause for action. Israel Railways' responsibility in any event and in response to any legal grounds shall be limited to a refund to the user.
Cessation of website activity
Israel Railways reserves the right to halt, at any time and at its sole discretion, website activity and/or the sale of tickets via the website. Users shall have no claim and/or demand of Israel Railways.
Laws of the State of Israel shall apply to this Code of Regulation. Any conflict concerning this Code of Regulation shall be under the sole jurisdiction of an authorized court of law in the Tel Aviv district.