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The Website and App Regulations


​​The purchase of passenger tickets is subject to conditions contained in the Code of Regulations.  Please read the Code carefully and thoroughly since use of this website (including online purchases) attests to the user's/purchaser's agreement to conditions contained therein. 


NOTE: We have employed the masculine gender in this Code of Regulations for purposes of convenience only. Naturally we refer to both males and females alike.

Israel Railways at its sole discretion reserves the right to alter provisions of this Code of Regulations including conditions for use of the website, the website's structure, content, and appearance as well as the scope and availability of the services it offers or any other website aspect without issuing prior notification.  Such changes, if any, will come into force on the day they are published, unless otherwise determined by Israel Railways.



This Code of Regulations employs the below terms and their interpretations as follows:

'User' – a person who purchases a passenger ticket via this website by means of a Rav Kav card only.

'Passenger ticket' – a ticket offered for sale via the website that affords a train trip from a station of origin to a station of destination.  Passenger tickets are non-specific, i.e., not meant for a particular train.  Since the official train schedule may change unexpectedly or upon the initiative of Israel Railways, purchasers of tickets need to verify the up-to-date schedule for their intended train beforehand—on the official Israel Railways website or via the customer call center.

'Transaction' – purchase of a passenger ticket on the website using a credit card.

'Payment page' – the website page on which users must fill in their credit card details and personal details as a condition for executing a transaction.

Executing transactions and payments

Prices posed on the website are in New Israeli Shekels and include VAT as required by law.  Israel Railways is entitled to change, at any time, all prices posed on the website without the need to issue prior notification.  Accordingly, users forgo all claims and/or demands against the company and/or its representatives in this regard.

Executing a transaction on the website shall be done by providing the user's personal details (hereinafter: "Identification Details") as required on the Payment page as well as details of a valid credit card honored by Israel Railways in its normal course of operations.  The credit card will be charged for the transaction (in one payment) immediately upon the conclusion of the online purchasing process.  Completion of the purchase is conditional on the user's details being fully received and recorded on the website.  It is understood that malfunctions and disruptions in recording the purchase may occur for different reasons; accordingly, the user declares that he is aware of the possibility of such malfunctions, without detracting from his right to cancel the transaction in the event of failure in completing the purchasing process.  In the event the purchaser receives a notification during and/or after placing the order—concerning erroneous content in the order details and/or a malfunction occurring in the system while recording the purchase, and/or if the purchaser has not received email confirmation of the completed purchase—he must contact the Israel Railways customer service call center at *5770 during business hours and ascertain the progress of the purchase.  Entering Identification Details that do not belong to the user and/or that by law are not allowed to be used in identifying a third party is absolutely prohibited by law.


Payments and supply of tickets

In exchange to the travel fees specified on the website, Israel Railways will provide the user in practice with the travel ticket he purchased through self-pickup by the user. Self-pickup will be made by charging the 'Rav-Kav' Card whose details were entered during the purchase process on the website, at the station's cashiers, at the automatic ticket-sale machines or at the pre-validation machines. Provision will be possible at the stations.

If the user does not carry out self-pickup of the travel ticket, except for flexible-30 or flexible-7 cards, thus within 14 days from the purchase date, then the transaction will be canceled and the user's credit card will be credited accordingly .

In the case of purchasing flexible-30 or flexible-7 travel cards, then the utilization period of these cards shall take effect on the date entered by the user at the time of purchase (hereinafter: the "Utilization Period"). Provision of flexible cards will be possible, at the latest, on the first day of the Utilization Period. Following this time, the transaction will be canceled and the user's credit card will be credited accordingly.  

You can charge the Rav Kav Card with up to eight different types of travel tickets. Therefore, a condition for an actual provision of a travel ticket which was purchased on the website is, that the Rav Kav Card is available for charging of additional tickets and that less than 14 days have passed since the purchase date. 

Purchaser of "12 Card-Index" ticket, exclusively under an "Adult" profile, may realize them for additional passenger as well, except for the Rav Kav Card holder. For this purpose, one should approach the automatic machine or the chasier at the railway station and select the option of paper-ticket printing. The paper-ticket will be valid for use only on the day of its printing and on the next day. For more information, contact the station manager .​

Cancelling a transaction

Traveling services via public transportation are exempted from specific consumer protection regulations (Cancelation of a Transaction – 2010).  Still, Israel Railways allows you to cancel a transaction at any time prior to the actual conversion of a ticket into a train ride, with the exception of a transaction for purchasing period-based tickets (such as Flexible 7 or Flexible 30) whose Term of Use has come into effect.  In the matter of a period-based ticket, "use" shall be considered the beginning of the term of use specified on the ticket. Conditions for automatic ticket cancelation appear in the "Payments and supply of tickets" section of this Code of Regulations.


Confidentiality and privacy

Israel Railways takes all needed precautions to prevent the website from being infiltrated in order to preserve the confidentiality of users' personal details and prevent possible violations of their privacy.  Nevertheless, one cannot totally eliminate the possibility of disruptions nor fully guarantee that confidentiality and privacy will always be preserved.  Therefore, the user hereby declares that he understands this section and that he shall have no allegation and/or demand and/or claim against Israel Railways and/or a party on its behalf due to damage and/or malfunction and/or disruptions that bring about a possible violation of his privacy and the confidentiality of personal details he has sent.

Israel Railways undertakes to avoid, as much as possible, relaying a user's details to third parties—unless the user has given his authorization to do so or in order to supply a service to the user, or pursuant to a judicial order instructing Israel Railways to relay such details to another party, or in any case of conflict, dispute, or legal proceedings between the user and Israel Railways insofar as these shall occur. 

Intellectual property

Information of any type that appears on the website may not be copied, duplicated, sold, or translated.  No commercial use shall be made of the list of products and their details appearing on the website and/or any other detail on the website without receiving prior and written permission from Israel Railways.  Intellectual property pertaining to the website including copyrights applicable to the website's information, content, graphic design or any other detail therein are the exclusive property of Israel Railways to which the user has no legal right.


Use of the website

The user hereby undertakes to make use of the website in accordance with provisions and conditions of this Code of Regulations and shall not use the website for an illegal purpose and/or in order to defraud others and/or harm a person's privacy and/or violate any other rights – of a person and/or body and/or any other third party – and/or in order to harass and/or spread any viruses and/or perform any other action that is liable to cause damage to the website and/or its users and/or impact rights including copyright and/or sales and/or any other form of intellectual property.  



Israel Railways takes maximum efforts to maintain the proper working order of the website and its activity.  Nevertheless, Israel Railways cannot promise that the website's service shall be extended as required without any stoppages or malfunctions including malfunctions involving hardware, software or communication lines.  Israel Railways shall not bear responsibility, whether direct or indirect, in the event of a technical problem and/or stoppages and/or malfunctions of the website and the services it extends and/or malfunctions and disruptions of the World Wide Web and/or various communication lines that enable internet access.  Additionally, Israel Railways makes every effort to ensure that the website is secure for use and is free of any virus or malware and/or other form of spyware.  Still, Israel Railways cannot guarantee that that the website shall be secure for use and free of malware and or spyware at all times.  Israel Railways shall bear no responsibility, direct or indirect, in the event of security problems on the website and/or damage caused to the user as a result of a virus and/or spyware and/or other types of malware. 

Typographical errors in information given on the website shall not legally oblige Israel Railways.

Israel Railways is not responsible for content accessed by links that appear on the website that lead to other websites.  In addition, Israel Railways cannot guarantee that to a link will lead to an active website.

Israel Railways and/or a representative on its behalf shall not be responsible nor bear the cost of indirect damage and its results or other damage caused to a user or a third party as a result of using the website and/or in information contained therein and/or the services it extends—irrespective of the cause for action.  Israel Railways' responsibility in any event and in response to any legal grounds shall be limited to a refund to the user.


Cessation of website activity

I​srael Railways reserves the right to halt, at any time and at its sole discretion, website activity and/or the sale of tickets via the website.  Users shall have no claim and/or demand of Israel Railways.


Laws of the State of Israel shall apply to this Code of Regulation.  Any conflict concerning this Code of Regulation shall be under the sole jurisdiction of an authorized court of law in the Tel Aviv district.