We are making great efforts to ensure that our train stations are clean, pleasant, and easy to orientate in. In order to ensure compliance with a high level of service, we conduct inspections and controls at the train stations on a regular basis. Should you detect any deficiency at the train station, please contact one of the staff at the train station, or call the Customer Service Hotline on *5770 (extension 4) or via Facebook / the website. We will do everything to rectify it as quickly as possible.
Security Check
Entry to all train stations is subject to a personal baggage check. At the entrance to all the Israel Railways train stations are security guards operating according to the instructions of the Israel Police and are committed, during the security check, to afford maximum respect for your safety and security. In the morning between 6 am and 9 am, and in the afternoon between 3 pm and 7 pm, there may be a congestion at the inspection points, so it is important that you arrive at the train station some time before the departure of the train.
Information at the station
You can obtain real-time information on train departure times and updated platform numbers through the electronic signs and information screens in the terminal hall, as well as information regarding changes, cancellations and delays. In addition, listen to the public address announcements at the train station. We announce the arrival of trains at the platforms over the public address system, as well as changes in train departure times and routes.