In general, stations and trains are fully accessible. However, there may be cases that may affect the accessibility of stations and trains. Therefore, to make sure in advance that your travel route is fully accessible, you can call the Customer Service Hotline on *5770.
In addition, in order to assure you of optimal service and pursuant to the Equal Rights for Disabled Persons Regulations, if you require assistance of a staff member when boarding and disembarking from the train at the station, please coordinate with us through the website or through the Customer Service Hotline at *5770. We will make every effort to provide you with the best possible service, even if you have not coordinated with us in advance.
In any case, between 20:00 and 06:00 the following morning, on Saturday nights and also in the case of a group of wheelchair bound passengers traveling (2 persons or more), you are requested to coordinate your trip at least two hours in advance.