Is there a customer service center for app users?Yes. Operators at “The Station”, Moovit, Rav Pass and ANY WAY customer service centers will be happy to answer all the questions and needs related to the app, whether it is technical support or troubleshooting, answers to questions regarding the charging of fares through the app or public inquiries regarding the use thereof.
To obtain answers to inquiries regarding “The Station” app, dial *8787.
Each app has a different means of contact, including contacting through the app itself, through WhatsApp, Chat and of course a human response.
There may be differences between the apps in terms of contact methods and the explanations in the widget that is being used should be followed.
If you have not received a satisfactory response, you can contact the National Authority for Public Transport at the Ministry of Transport, via the Ministry of Transport website, or submit a public inquiry and be updated on the status of the public inquiry at the Kol-Kav hotline at *8787.